Zoho Desk and Odoo Integration

Explore Triggers and Actions

New Ticket Status Change

Trigger new event when a status ticket is changed.

New Agent

Trigger new event when a new agent is created.

Deleted Article (Instant)

Trigger new event when an article is deleted from the recycle bin

New Account

Trigger new event when a new account is created.

New Article (Instant)

Trigger new event when a new article is created

New Contact

Trigger new event when a new contact is created.

New Ticket Attachment

Trigger new event when a new ticket attachment is created.

New Ticket Comment

Trigger new event when a new ticket comment is created.

New Ticket Message

Trigger new event when a message ticket is created.

Create Record

Create a new record in Odoo.

Search and Read Records

Search and read records from Odoo.

Update Record

Update an existing record in Odoo.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zoho Desk and Odoo?

The Zoho Desk and Odoo integration empowers your team to deliver exceptional customer service by synchronizing support tickets, customer data, and sales information across both platforms. Automate workflows, enhance communication, and gain a 360-degree view of your customers to resolve issues faster and improve overall efficiency.

Frequently asked questions

What are the key benefits of integrating Zoho Desk with Odoo?

Integrating Zoho Desk with Odoo centralizes customer support and business management, enabling real-time data synchronization, improved ticket tracking, streamlined workflows, and enhanced collaboration between support and sales teams.

How does the integration sync data between Zoho Desk and Odoo?

The integration automatically syncs customer information, support tickets, and related sales data between Zoho Desk and Odoo, ensuring both platforms have up-to-date and consistent records without manual data entry.

Can I customize workflows between Zoho Desk and Odoo?

Yes, the integration supports customizable workflows allowing you to automate ticket creation, update statuses, and trigger actions in Odoo based on support activities in Zoho Desk, tailored to your business needs.

Is technical expertise required to set up the integration?

No, the integration is designed for easy setup with step-by-step guidance. However, for advanced customization, consulting with your IT team or integration specialist is recommended.

Does the integration support real-time updates?

Yes, the Zoho Desk and Odoo integration supports real-time synchronization, ensuring that any changes in tickets or customer data are immediately reflected across both platforms.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zoho Desk and Odoo?

Frequently asked questions

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