Zoho Desk
Okta
Zoho Desk and Okta Integration
Seamlessly connect Zoho Desk with Okta to enhance security and streamline user management.
Seamlessly connect Zoho Desk with Okta to enhance security and streamline user management.
The Zoho Desk and Okta integration enables organizations to unify their customer support platform with robust identity and access management. By linking Zoho Desk with Okta, teams can leverage single sign-on (SSO), automate user provisioning, and enforce strong security policies, ensuring a smooth and secure experience for support agents and administrators alike.
Integrating Zoho Desk with Okta offers centralized user management, enhanced security through single sign-on (SSO), automated user provisioning and deprovisioning, and streamlined access control, reducing administrative overhead and improving compliance.
To set up SSO, configure Zoho Desk as a SAML application within Okta, upload the Okta metadata to Zoho Desk, and map user attributes accordingly. Detailed setup guides are available in both platforms’ documentation to assist with the process.
Yes, Okta’s SCIM-based provisioning allows automatic creation, updating, and deactivation of Zoho Desk user accounts based on changes in Okta, ensuring user access is always up to date without manual intervention.
Absolutely. By leveraging Okta’s advanced security features such as multi-factor authentication (MFA) and conditional access policies, the integration ensures that only authorized personnel can access Zoho Desk, protecting sensitive customer data.
Yes, the integration supports managing users across multiple Zoho Desk departments or portals, allowing organizations to maintain granular control over access permissions and roles within each support environment.
