Zoho Desk
RingCentral
Zoho Desk and Ringcentral Integration
Seamlessly connect Zoho Desk with RingCentral to enhance your customer support with integrated communication and ticket management.
Seamlessly connect Zoho Desk with RingCentral to enhance your customer support with integrated communication and ticket management.
The Zoho Desk and RingCentral integration empowers your support team by combining powerful ticketing with advanced telephony features. Instantly make and receive calls within Zoho Desk, automatically log call details, and access customer information during calls to deliver personalized support. This integration streamlines workflows, reduces response times, and improves overall customer satisfaction by uniting your communication and helpdesk platforms.
By integrating RingCentral’s telephony features directly into Zoho Desk, support agents can handle calls, view customer details, and manage tickets all within a single interface, resulting in faster and more efficient customer service.
Yes, the integration automatically logs call information such as call duration, time, and recording links into the relevant Zoho Desk tickets, ensuring accurate records without manual entry.
Absolutely. Agents can initiate outbound calls directly from Zoho Desk by clicking on customer phone numbers, streamlining communication and saving time.
Yes, call recordings made through RingCentral are accessible within the corresponding Zoho Desk tickets, allowing agents to review conversations for quality assurance and training purposes.
You need active accounts for both Zoho Desk and RingCentral. The integration can be configured via the Zoho Marketplace or RingCentral App Gallery, and requires appropriate permissions to connect both platforms securely.
