Zoho Desk and Slack Integration

Explore Triggers and Actions

New Ticket Status Change

Trigger new event when a status ticket is changed.

New Agent

Trigger new event when a new agent is created.

Deleted Article (Instant)

Trigger new event when an article is deleted from the recycle bin

New Account

Trigger new event when a new account is created.

New Article (Instant)

Trigger new event when a new article is created

New Contact

Trigger new event when a new contact is created.

New Ticket Attachment

Trigger new event when a new ticket attachment is created.

New Ticket Comment

Trigger new event when a new ticket comment is created.

New Ticket Message

Trigger new event when a message ticket is created.

Verify Slack Signature

Verify requests from Slack using a unique app secret

Upload File

Upload a file

Update Profile

Update basic profile field such as name or title

Update Message

Update a message

Update Groups Members

Update the list of users for a User Group

Set Status

Set the current status for a user

List Replies

Retrieve a thread of messages posted to a conversation

Send a Large Message (3000+ characters)

Send a large message (more than 3000 characters) to a channel, group or user

Set Channel Topic

Set the topic on a selected channel

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

Popular App Usecases

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What can Ayudo do with Zoho Desk and Slack?

The Zoho Desk and Slack integration empowers your support teams to receive, manage, and respond to customer tickets directly within Slack channels. Stay updated with instant notifications, collaborate effortlessly with your team, and accelerate issue resolution without switching between platforms. This integration enhances productivity by bringing customer support conversations into your everyday communication hub.

Frequently asked questions

How do I connect Zoho Desk with Slack?

To connect Zoho Desk with Slack, navigate to the Zoho Desk integrations page, select Slack, and follow the prompts to authorize and configure the integration for your workspace.

What kind of notifications can I receive in Slack from Zoho Desk?

You can receive notifications for new tickets, ticket updates, comments, and status changes directly in your chosen Slack channels or via direct messages.

Can I respond to tickets from within Slack?

Yes, the integration allows you to reply to customer tickets and add internal comments directly from Slack, ensuring quick and efficient communication.

Is the integration secure and compliant with data privacy standards?

Absolutely. The integration uses secure API connections and adheres to industry-standard data privacy and security protocols to protect your customer information.

Does this integration support multiple Slack channels and Zoho Desk departments?

Yes, you can configure notifications and interactions for multiple Slack channels and map them to different Zoho Desk departments to keep your teams organized.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zoho Desk and Slack?

Frequently asked questions

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