Zoho Desk and Twilio Integration

Explore Triggers and Actions

New Ticket

Trigger new event when a new ticket is created.

Updated Article (Instant)

Trigger new event when an article is updated

New Updated Ticket

Trigger new event when a ticket is updated.

Send Message

Send an SMS text with optional media files

Send SMS Verification

Send an SMS verification to a phone number

List Transcripts

Return a list of transcripts

Phone Number Lookup

Lookup information about a phone number

List Messages

Return a list of messages associated with your account

List Message Media

Return a list of media associated with your message

List Calls

Return a list of calls associated with your account

Get Transcripts

Retrieves full transcripts for the specified transcript SIDs

Get Message

Return details of a message

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zoho Desk and Twilio?

The Zoho Desk and Twilio integration empowers your support team to deliver exceptional customer service by combining Zoho Desk's powerful ticketing system with Twilio's robust communication platform. This integration enables you to send and receive SMS, make voice calls, and automate notifications directly within Zoho Desk, streamlining your workflows and improving response times.

Frequently asked questions

What features does the Zoho Desk and Twilio integration offer?

This integration allows you to send and receive SMS messages, make and receive voice calls, automate notifications, and log communication activities directly within Zoho Desk tickets, enhancing your customer support capabilities.

How do I set up the Zoho Desk and Twilio integration?

To set up the integration, navigate to the Zoho Desk Marketplace, find the Twilio integration, and follow the guided steps to connect your Twilio account with Zoho Desk. You will need your Twilio Account SID and Auth Token to complete the setup.

Can I automate SMS notifications to customers using this integration?

Yes, you can configure automated SMS notifications to keep customers informed about ticket updates, resolutions, or any important alerts, improving communication efficiency.

Is it possible to track all Twilio communications within Zoho Desk tickets?

Absolutely. All SMS and voice call interactions via Twilio are logged within the respective Zoho Desk tickets, providing a complete communication history for your support agents.

Are there any additional costs for using the Zoho Desk and Twilio integration?

While the integration itself is available through Zoho Desk, Twilio charges apply based on your usage of their communication services such as SMS and voice calls. Please refer to Twilio's pricing for detailed information.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zoho Desk and Twilio?

Frequently asked questions

Built by folks who built

AI That Works for Support Teams