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Zoho Desk
WhatsApp Business

Zoho Desk and Whatsapp Business Integration

Seamlessly connect Zoho Desk with WhatsApp Business to enhance your customer support experience.

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Explore Triggers and Actions

Triggers
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Events that start automations (reorder apps to see more triggers)
Actions
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Steps your automation takes in response (reorder apps to see more actions)
New Ticket
Trigger new event when a new ticket is created.
Updated Article (Instant)
Trigger new event when an article is updated
New Updated Ticket
Trigger new event when a ticket is updated.
Send Voice Message
Sends a voice message
Send Text Using Template
Send a text message using a pre-defined template
Send Text Message
Sends a text message
List Message Templates
Lists message templates

How it works

Add your support channel as a trigger
Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.
Connect your apps
Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.
Connect it to your tools
Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

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What can Ayudo do with Zoho Desk and Whatsapp Business?

The integration between Zoho Desk and WhatsApp Business enables your support team to manage WhatsApp conversations directly within Zoho Desk. This unified platform streamlines communication, allowing agents to respond to customer inquiries quickly and efficiently, track conversations, and maintain a comprehensive support history—all from a single dashboard. Enhance customer engagement by leveraging WhatsApp’s widespread usage alongside Zoho Desk’s powerful ticketing system.

Connect
Zoho Desk
and
WhatsApp Business
to streamline your company's workflows, automate tasks, and boost productivity.
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Frequently asked questions

How does the Zoho Desk and WhatsApp Business integration work?

Once integrated, WhatsApp messages from customers are automatically converted into support tickets in Zoho Desk. Agents can reply to these messages directly from Zoho Desk, ensuring all communication is centralized and tracked within the platform.

What are the benefits of integrating WhatsApp Business with Zoho Desk?

This integration improves response times, centralizes customer conversations, enhances team collaboration, and provides a seamless experience for customers by using their preferred messaging channel without leaving the Zoho Desk environment.

Is the WhatsApp Business integration available on all Zoho Desk plans?

The WhatsApp Business integration is available on select Zoho Desk plans. Please check the Zoho Desk pricing page or contact support to confirm availability based on your subscription.

How do I set up the integration between Zoho Desk and WhatsApp Business?

To set up the integration, navigate to the Zoho Desk integrations section, select WhatsApp Business, and follow the step-by-step instructions to connect your WhatsApp Business account securely with Zoho Desk.

Can I track WhatsApp conversations and generate reports within Zoho Desk?

Yes, all WhatsApp conversations are logged as tickets in Zoho Desk, allowing you to track interactions, monitor agent performance, and generate detailed reports to analyze your support metrics.

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