Zoho Desk and Workday Integration

Explore Triggers and Actions

New Ticket Status Change

Trigger new event when a status ticket is changed.

New Agent

Trigger new event when a new agent is created.

Deleted Article (Instant)

Trigger new event when an article is deleted from the recycle bin

New Account

Trigger new event when a new account is created.

New Article (Instant)

Trigger new event when a new article is created

New Contact

Trigger new event when a new contact is created.

New Ticket Attachment

Trigger new event when a new ticket attachment is created.

New Ticket Comment

Trigger new event when a new ticket comment is created.

New Ticket Message

Trigger new event when a message ticket is created.

Change Business Title

Change the business title of a worker.

Create Job Change

Create a job change for a worker.

Get Worker

Get a worker.

List Organization Types

List organization types.

List Supervisory Organizations

List supervisory organizations.

List Worker Payslips

List the payslips for a worker.

Search Workers

Retrieve a list of workers based on a search query.

How it works

Add your support channel as a trigger

Start with any customer-facing channel — WhatsApp, Email, Web Chat, or even Phone. When a new ticket, message, or call comes in, the workflow kicks off.

Connect your apps

Set conditions like agent persona, customer type, query intent, or urgency. Then let your AI agent auto-respond, triage, summarize, or even escalate — just using natural language.

Connect it to your tools

Sync with your CRM, Helpdesk, or internal systems. Automatically log tickets, update statuses, notify agents, send surveys or send summaries — your workflow, your way.

What can Ayudo do with Zoho Desk and Workday?

The Zoho Desk and Workday integration empowers your organization to synchronize employee data and support tickets effortlessly. By linking your HR management system with your customer service platform, you can automate ticket assignments based on employee roles, access up-to-date personnel information directly within Zoho Desk, and enhance overall operational efficiency. This integration ensures that your support team has the right context and resources to resolve issues faster while keeping HR data consistent and secure.

Frequently asked questions

What are the key benefits of integrating Zoho Desk with Workday?

Integrating Zoho Desk with Workday allows for automated ticket routing based on employee roles, real-time synchronization of employee data, improved collaboration between HR and support teams, and enhanced reporting capabilities by combining data from both platforms.

How does the integration handle employee data synchronization?

The integration automatically syncs employee profiles, roles, and department information from Workday to Zoho Desk, ensuring that support agents have access to the latest personnel details without manual updates.

Can I automate ticket assignments based on Workday employee roles?

Yes, the integration enables you to set up rules in Zoho Desk that assign tickets to specific agents or teams based on employee roles and departments imported from Workday, streamlining your support workflow.

Is the integration secure and compliant with data privacy standards?

Absolutely. The integration uses encrypted connections and adheres to industry-standard security protocols to protect sensitive HR and customer data, ensuring compliance with relevant data privacy regulations.

How do I set up the Zoho Desk and Workday integration?

Setup is straightforward via the Zoho Desk integration marketplace. After authenticating your Workday account, you can configure synchronization settings and automation rules without any coding required.

Explore Triggers and Actions

How it works

Popular App Usecases

What can Ayudo do with Zoho Desk and Workday?

Frequently asked questions

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