Microsoft Outlook
Jira

Streamlined Issue Retrieval

Receive attachments directly in Outlook. Instantly create or update issues in Jira. Enhance your support workflow efficiency.

When this happens...

New Attachment Received (Instant)
Trigger new event when a new email containing one or more attachments arrives in a specified Microsoft Outlook folder.

-

automatically do this!

Get Issue
Gets the details for an issue.

Explore Triggers and Actions

New Attachment Received (Instant)
Trigger new event when a new email containing one or more attachments arrives in a specified Microsoft Outlook folder.
New Contact Event (Instant)
Trigger new event when a new Contact is created
New Email Event (Instant)
Trigger new event when an email is received in specified folders.
Get Task
Gets the status of a long-running asynchronous task,
Get All Projects
Gets metadata on all projects,
Get Issue
Gets the details for an issue.
Get Transitions
Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,
Get User
Gets details of user,
Get Users
Gets details of a list of users.
List Issue Comments
Lists all comments for an issue,
Search Issues with JQL
Search for issues using JQL (Jira Query Language).
Transition Issue
Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

Microsoft Outlook

and

Jira

, and how they work together to automate your workflows.

About

Microsoft Outlook

Microsoft Outlook centralizes email and calendars, crucial for support teams to streamline customer communication and enhance service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

Microsoft Outlook

+

Jira

= Perfect Match

Incorporating automation into your customer support framework can drastically reduce response times and minimize manual errors. By linking Microsoft Outlook with Jira, you can elevate the efficiency of your issue management. This integration ensures that every new attachment received signals an immediate retrieval of relevant issue details, allowing teams to respond faster and more effectively, thereby improving overall customer satisfaction and operational productivity.

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