Microsoft Outlook

Freshservice

Automate Ticket Updates with Attachments

Streamline your support processes. Instantly update tickets upon receiving attachments. Enhance efficiency and customer satisfaction.

When this happens...

New Attachment Received (Instant)

Trigger new event when a new email containing one or more attachments arrives in a specified Microsoft Outlook folder.

automatically do this!

Update Ticket

Update a ticket.

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Explore Triggers and Actions

New Attachment Received (Instant)

Trigger new event when a new email containing one or more attachments arrives in a specified Microsoft Outlook folder.

New Contact Event (Instant)

Trigger new event when a new Contact is created

New Email Event (Instant)

Trigger new event when an email is received in specified folders.

Create Ticket

Create a new ticket.

Create Solution Article

Create a solution article.

Delete Solution Article

Delete a solution article.

Get Solution Article

Get a solution article by ID.

List Solution Articles

List all solution articles.

Get Ticket

Get a ticket by ID.

List Solution Categories

List all solution categories.

Update Solution Article

Update a solution article.

Update Ticket

Update a ticket.

About the apps

Learn more about

Microsoft Outlook

and

Freshservice

, and how they work together to automate your workflows.

About

Microsoft Outlook

Microsoft Outlook centralizes email and calendars, crucial for support teams to streamline customer communication and enhance service delivery.

Similar integrations

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About

Freshservice

Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.

Similar integrations

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Why

Microsoft Outlook

+

Freshservice

= Perfect Match

In today's fast-paced business environment, efficiency in customer support is paramount. By automating the ticket update process when new attachments are received in Microsoft Outlook, support teams can reduce manual intervention and speed up resolution times. This seamless integration empowers agents to focus on more complex inquiries while ensuring that all relevant information is promptly added to the ticket, ultimately enhancing customer experiences and operational workflows.

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Streamlined Contact Management

Automate issue creation from new contacts instantly.

Streamline Document Retrieval

Quickly find documents attached to incoming emails.

Streamlined Issue Retrieval

Automatically fetch issue details when attachments arrive.

Automate Issue Attachments

Automatically attach relevant files to your Jira issues.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

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