Gmail
Jira

Automate Issue Transitioning

Streamline your issue management. Attachments trigger automatic transitions. Save time and enhance productivity.

When this happens...

New Attachment Received
Emit new event for each attachment in a message received

-

automatically do this!

Transition Issue
Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

Explore Triggers and Actions

New Sent Email
Emit new event for each new email sent
New Labeled Email
Emit new event when a new email is labeled
New Email Received
Emit new event when a new email is received
New Attachment Received
Emit new event for each attachment in a message received
New Email Matching Search
Emit new event when an email matching the search criteria is received
Get Task
Gets the status of a long-running asynchronous task,
Get All Projects
Gets metadata on all projects,
Get Issue
Gets the details for an issue.
Get Transitions
Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,
Get User
Gets details of user,
Get Users
Gets details of a list of users.
List Issue Comments
Lists all comments for an issue,
Search Issues with JQL
Search for issues using JQL (Jira Query Language).
Transition Issue
Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

Gmail

and

Jira

, and how they work together to automate your workflows.

About

Gmail

Gmail is Google's email service providing secure, intelligent email with powerful search, organization features, and Google Workspace integration.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

Gmail

+

Jira

= Perfect Match

Managing customer support requests via email can be cumbersome, especially when multiple attachments are involved. By integrating Gmail with Jira, every new attachment received can automatically trigger a transition of related issues. This integration not only minimizes manual intervention but also ensures that crucial updates are made in real-time, significantly reducing downtime and improving the overall efficiency of your support workflows.

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