Aircall

Jira

Enhance Issue Detail Post-Call

Streamline your support workflows effortlessly. Seamlessly connect call data with issue tracking. Improve resolution times with added context.

When this happens...

New Call Ended

Trigger new event when a call ends

automatically do this!

Add Attachment To Issue

Adds an attachment to an issue,

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Explore Triggers and Actions

New Call Ended

Trigger new event when a call ends

New Note Added

Trigger new event when a new note is added to a call

New SMS

Trigger new event when a new SMS is received.

New Number Created

Trigger new event when a number is created

New Tag Added

Trigger new event when a tag is added to a call

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

Aircall

and

Jira

, and how they work together to automate your workflows.

About

Aircall

Aircall is a versatile call center software designed to empower customer-centric teams, streamlining communication for better service.

Similar integrations

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

Similar integrations

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Why

Aircall

+

Jira

= Perfect Match

Integrating Aircall and Jira optimizes customer support by ensuring that every call's valuable insights are captured and attached to relevant issues. When a call ends, the automatic addition of recordings to Jira issues eliminates manual uploads, reduces errors, and enhances team collaboration. This efficient workflow guarantees that support agents have access to all necessary information, improving response times and customer satisfaction while allowing for a more organized tracking process.