Aircall
Jira

Automated Issue Assignment

Seamlessly connect calls to issue management. Enhance team efficiency with instant assignments. Transform your support workflow today.

When this happens...

New Call Ended
Trigger new event when a call ends

-

automatically do this!

Assign Issue
Assigns an issue to a user.

Explore Triggers and Actions

New Call Ended
Trigger new event when a call ends
New Note Added
Trigger new event when a new note is added to a call
New SMS
Trigger new event when a new SMS is received.
New Number Created
Trigger new event when a number is created
New Tag Added
Trigger new event when a tag is added to a call
Add Attachment To Issue
Adds an attachment to an issue,
Add Comment To Issue
Adds a new comment to an issue,
Add Multiple Attachments To Issue
Adds multiple attachments to an issue.
Add Watcher To Issue
Adds a user as a watcher of an issue by passing the account ID of the user, For example, `5b10ac8d82e05b22cc7d4ef5`, If no user is specified the calling user is added.
Assign Issue
Assigns an issue to a user.
Create Custom Field Options (Context)
Create a context for custom field options.
Create Issue
Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,
Create Jira Version in project
Creates a project version.,
Delete Project
Deletes a project,

About the apps

Learn more about

Aircall

and

Jira

, and how they work together to automate your workflows.

About

Aircall

Aircall is a versatile call center software designed to empower customer-centric teams, streamlining communication for better service.

Similar integrations
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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

Similar integrations
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Why

Aircall

+

Jira

= Perfect Match

Integrating Aircall with Jira allows for the automatic assignment of issues immediately after a call ends. This ensures that customer concerns are promptly addressed by the right team member, reducing the time spent on manual ticketing processes. By automating this critical workflow, organizations can enhance their responsiveness and improve overall customer satisfaction, driving better business outcomes without the burden of excessive manual tasks.

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