Aircall
Azure OpenAI

Automate Call Categorization

Streamline your post-call processes. Leverage AI to categorize call insights. Enhance efficiency and accuracy in support workflows.

When this happens...

New Call Ended
Trigger new event when a call ends

-

automatically do this!

Classify Items Into Categories
Classify items into specific categories.

Explore Triggers and Actions

New Call Ended
Trigger new event when a call ends
New Note Added
Trigger new event when a new note is added to a call
New SMS
Trigger new event when a new SMS is received.
New Number Created
Trigger new event when a number is created
New Tag Added
Trigger new event when a tag is added to a call
Chat
Create completions for chat messages with the GPT-35-Turbo and GPT-4 models.
Translate Text
Translate text from one language to another.
Classify Items Into Categories
Classify items into specific categories.
Create Image
Creates an image given a prompt, and returns a URL to the image.
Summarize
Summarizes a text message with the GPT-35-Turbo and GPT-4 models.

About the apps

Learn more about

Aircall

and

Azure OpenAI

, and how they work together to automate your workflows.

About

Aircall

Aircall is a versatile call center software designed to empower customer-centric teams, streamlining communication for better service.

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About

Azure OpenAI

Azure OpenAI offers advanced language models and generative AI, empowering businesses with robust AI capabilities for diverse applications.

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Why

Aircall

+

Azure OpenAI

= Perfect Match

Harness the power of automation to categorize call data seamlessly after each interaction. This integration triggers a classification process as soon as a call ends, ensuring that important details are organized into predefined categories. This not only reduces the manual effort involved but also speeds up the entire customer support workflow, allowing your team to focus on resolving issues rather than sorting information.

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