Aircall

Jira

Post-Call Issue Identification

Streamline your support workflow. Instantly gather insights after each call. Enhance issue resolution efficiency.

When this happens...

New Call Ended

Trigger new event when a call ends

automatically do this!

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

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Explore Triggers and Actions

New Call Ended

Trigger new event when a call ends

New Note Added

Trigger new event when a new note is added to a call

New SMS

Trigger new event when a new SMS is received.

New Number Created

Trigger new event when a number is created

New Tag Added

Trigger new event when a tag is added to a call

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

Aircall

and

Jira

, and how they work together to automate your workflows.

About

Aircall

Aircall is a versatile call center software designed to empower customer-centric teams, streamlining communication for better service.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

Aircall

+

Jira

= Perfect Match

By integrating Aircall with Jira, you can streamline your customer support process effectively. When a call ends, this integration prompts a search for issues using JQL, ensuring that all pertinent problems are identified swiftly. This proactive approach not only reduces manual data entry but also significantly accelerates the resolution process, allowing your team to focus on delivering exceptional service rather than managing workflows.