Enhance Support with Call Insights

Seamlessly integrate call recordings into your support workflow. Automate ticket comments for improved collaboration. Elevate your customer support experience effortlessly.

When this happens...

New Call Recording

Trigger new events when a call recording is created

automatically do this!

Add Ticket Comment

Adds a comment to a ticket.

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Explore Triggers and Actions

New Call Recording

Trigger new events when a call recording is created

New Missed Inbound Call (Instant)

Trigger new event each time an incoming call is missed

New Event (Instant)

Trigger new event for each notification from RingCentral of a specified type

New Inbound Call (Instant)

Trigger new event on each incoming call

New Inbound Fax (Instant)

Trigger new event on each incoming fax

New Inbound Message Event (Instant)

Trigger new event for each status change of inbound messages of a specific type

New Inbound SMS (Instant)

Trigger new event on each incoming SMS

New Outbound Call (Instant)

Trigger new event on each outgoing call

New Outbound Message Event (Instant)

Trigger new event for each outbound message event. This only includes the event, not the actual message.

Update Contact

Updates details of an existing contact.

Update Ticket

Updates an existing ticket.

About the apps

Learn more about

RingCentral

and

Zoho Desk

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Zoho Desk

Zoho Desk is a robust omnichannel service software essential for efficient customer support, streamlining communication and enhancing service delivery.

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Why

RingCentral

+

Zoho Desk

= Perfect Match

Integrating RingCentral with Zoho Desk allows support teams to automatically add comments to tickets based on new call recordings. This high-value automation minimizes manual entry, ensuring that valuable insights from customer interactions are captured and shared with the team instantly. By leveraging AI orchestration, resolution times improve, and the overall efficiency of customer support workflows is enhanced, leading to higher satisfaction rates.