Efficient Issue Assignment

Transform call recordings into actionable insights. Seamlessly connect your communication and issue tracking. Improve response time and customer satisfaction.

When this happens...

New Call Recording

Trigger new events when a call recording is created

automatically do this!

Assign Issue

Assigns an issue to a user.

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

Effectively managing customer interactions is vital for enhancing support workflows. By integrating Ringcentral with Jira, every new call recording can automatically trigger the assignment of related issues to designated users, streamlining the process significantly. This integration alleviates manual assignment burdens, allowing your teams to focus on resolving issues more swiftly and improving overall customer experience.