RingCentral
Jira

Efficient Issue Assignment

Transform call recordings into actionable insights. Seamlessly connect your communication and issue tracking. Improve response time and customer satisfaction.

When this happens...

New Call Recording
Trigger new events when a call recording is created

-

automatically do this!

Assign Issue
Assigns an issue to a user.

Explore Triggers and Actions

New Call Recording
Trigger new events when a call recording is created
New Missed Inbound Call (Instant)
Trigger new event each time an incoming call is missed
New Event (Instant)
Trigger new event for each notification from RingCentral of a specified type
New Inbound Call (Instant)
Trigger new event on each incoming call
New Inbound Fax (Instant)
Trigger new event on each incoming fax
New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type
New Inbound SMS (Instant)
Trigger new event on each incoming SMS
New Outbound Call (Instant)
Trigger new event on each outgoing call
New Outbound Message Event (Instant)
Trigger new event for each outbound message event. This only includes the event, not the actual message.
Update Comment
Updates a comment,
Update Issue
Updates an issue. A transition may be applied and issue properties updated as part of the edit,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

Effectively managing customer interactions is vital for enhancing support workflows. By integrating Ringcentral with Jira, every new call recording can automatically trigger the assignment of related issues to designated users, streamlining the process significantly. This integration alleviates manual assignment burdens, allowing your teams to focus on resolving issues more swiftly and improving overall customer experience.

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