RingCentral
Azure OpenAI

Automate Call Recording Classification

Streamline your support processes. Leverage AI to categorize call recordings. Enhance efficiency and response times.

When this happens...

New Call Recording
Trigger new events when a call recording is created

-

automatically do this!

Classify Items Into Categories
Classify items into specific categories.
Get StartedSee Ayudo in action

Explore Triggers and Actions

Triggers
(
0
)
Actions
(
0
)
New Call Recording
Trigger new events when a call recording is created
New Missed Inbound Call (Instant)
Trigger new event each time an incoming call is missed
New Event (Instant)
Trigger new event for each notification from RingCentral of a specified type
New Inbound Call (Instant)
Trigger new event on each incoming call
New Inbound Fax (Instant)
Trigger new event on each incoming fax
New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type
New Inbound SMS (Instant)
Trigger new event on each incoming SMS
New Outbound Call (Instant)
Trigger new event on each outgoing call
New Outbound Message Event (Instant)
Trigger new event for each outbound message event. This only includes the event, not the actual message.
Chat
Create completions for chat messages with the GPT-35-Turbo and GPT-4 models.
Translate Text
Translate text from one language to another.
Classify Items Into Categories
Classify items into specific categories.
Create Image
Creates an image given a prompt, and returns a URL to the image.
Summarize
Summarizes a text message with the GPT-35-Turbo and GPT-4 models.

About the apps

Learn more about

RingCentral

and

Azure OpenAI

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

Similar integrations
No items found.

About

Azure OpenAI

Azure OpenAI offers advanced language models and generative AI, empowering businesses with robust AI capabilities for diverse applications.

Similar integrations
No items found.

Why

RingCentral

+

Azure OpenAI

= Perfect Match

Integrating RingCentral and Azure OpenAI revolutionizes your customer support workflow by automating the classification of call recordings. When a new recording is generated, it triggers a process where AI classifies the content into specific categories. This reduces manual effort, ensures more accurate categorization, and speeds up the resolution process, allowing support teams to focus on delivering excellent service while minimizing delays.

Popular App Usecases

Efficient Call Issue Tracking
Instantly link call recordings to issue watchers.
Streamline Issue Updates via Call
Automatically sync call events to issue updates for swift resolutions.
Instant Issue Retrieval from Outbound
Streamline issue tracking from outbound messages seamlessly.
Instant Ticket Retrieval
Instantly retrieve tickets from outbound messages.
Streamline Support Ticket Updates
Instantly update tickets upon outbound messages.
Seamless Contact Creation
Automatically create contacts from outbound messages.
Streamlined Call-Based Task Management
Automatically create tasks from your outbound calls seamlessly.
Automate Contact Updates
Ensure contacts are always up-to-date after calls.
Automated Ticket Updates
Streamline ticket updates for missed calls instantly.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

Schedule a Demo
Resources
IntegrationsBlogWorkflow Gallery
Guides
AI Customer ServiceAI ChatbotAI HelpdeskAI Knowledge BaseAI Customer Service AgentHelpdesk SoftwareTicketing System Software
Alternatives
DecagonFreshdeskZendesk
About
About UsTeamContact UsPricing
Legal
Privacy PolicyTerms of ServiceCookie Policy

© Copyright 2026. All Rights Reserved.