RingCentral
Jira

Capture Call Insights for Issues

Transform call recordings into actionable insights. Bridge communication with issue tracking seamlessly. Elevate your support efficiency instantly.

When this happens...

New Call Recording
Trigger new events when a call recording is created

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automatically do this!

Get Issue
Gets the details for an issue.
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Explore Triggers and Actions

Triggers
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Actions
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New Call Recording
Trigger new events when a call recording is created
New Missed Inbound Call (Instant)
Trigger new event each time an incoming call is missed
New Event (Instant)
Trigger new event for each notification from RingCentral of a specified type
New Inbound Call (Instant)
Trigger new event on each incoming call
New Inbound Fax (Instant)
Trigger new event on each incoming fax
New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type
New Inbound SMS (Instant)
Trigger new event on each incoming SMS
New Outbound Call (Instant)
Trigger new event on each outgoing call
New Outbound Message Event (Instant)
Trigger new event for each outbound message event. This only includes the event, not the actual message.
Add Attachment To Issue
Adds an attachment to an issue,
Add Comment To Issue
Adds a new comment to an issue,
Add Multiple Attachments To Issue
Adds multiple attachments to an issue.
Add Watcher To Issue
Adds a user as a watcher of an issue by passing the account ID of the user, For example, `5b10ac8d82e05b22cc7d4ef5`, If no user is specified the calling user is added.
Assign Issue
Assigns an issue to a user.
Create Custom Field Options (Context)
Create a context for custom field options.
Create Issue
Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,
Create Jira Version in project
Creates a project version.,
Delete Project
Deletes a project,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

Similar integrations
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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

Similar integrations
No items found.

Why

RingCentral

+

Jira

= Perfect Match

Integrating call recordings with issue management systems enhances customer support workflows by ensuring that critical information from calls is systematically captured and addressed. This automation reduces manual data entry and improves response times, allowing support teams to focus on resolving issues rather than gathering information. By linking call insights directly to issue tracking, organizations can provide faster resolutions and improve overall customer satisfaction.

Popular App Usecases

Streamline Inbound Contact Management
Automate contact addition when new messages are received.
Streamline Call Management
Automatically create tasks from incoming calls.
Automate Subitem Creation
Transform inbound calls into actionable tasks in seconds.
Automate Ticket Creation from Calls
Transform calls into tickets automatically for quicker resolutions.
Instant Contact Retrieval
Automatically connect incoming calls with relevant contacts.
Automatically Remove Unwanted Contacts
Efficiently manage your contacts with automated deletions.
Effortless Contact Creation
Automatically create new contacts from inbound calls.
Enhance Ticket Communication
Automate ticket comments based on notifications.
Efficient Call Recording Itemization
Automatically create items from call recordings.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

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