Seamlessly connect call recordings to ticketing systems. Enhance customer support efficiency. Reduce manual ticket creation time.
When this happens...
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automatically do this!
Learn more about
RingCentral
and
Freshservice
, and how they work together to automate your workflows.
RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.
Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.
By automating the retrieval of support tickets from call recordings, businesses can significantly enhance their customer service workflows. This integration allows agents to instantly create tickets based on new call recordings, minimizing manual tasks and speeding up response times. As a result, support teams can focus on resolving issues faster and providing a better customer experience, ultimately leading to higher satisfaction and retention rates.
