Automate Issue Search from Call

Streamline your support workflow effortlessly. Instantly search Jira issues upon call recording. Enhance resolution speed with precision.

When this happens...

New Call Recording

Trigger new events when a call recording is created

automatically do this!

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Add Attachment To Issue

Adds an attachment to an issue,

Add Comment To Issue

Adds a new comment to an issue,

Add Multiple Attachments To Issue

Adds multiple attachments to an issue.

Add Watcher To Issue

Adds a user as a watcher of an issue by passing the account ID of the user, For example, `5b10ac8d82e05b22cc7d4ef5`, If no user is specified the calling user is added.

Assign Issue

Assigns an issue to a user.

Create Custom Field Options (Context)

Create a context for custom field options.

Create Issue

Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,

Create Jira Version in project

Creates a project version.,

Delete Project

Deletes a project,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

Integrating Ringcentral with Jira through call recordings allows teams to efficiently address customer concerns. Each new call recording can automatically trigger a search in Jira for related issues using JQL, saving time and minimizing manual inputs. This seamless connection enhances the overall support experience by ensuring that agents have quick access to pertinent information directly linked to customer interactions.