Streamline your support workflow. Connect call insights directly to ticketing. Enhance resolution efficiency.
When this happens...
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automatically do this!
Learn more about
RingCentral
and
Freshservice
, and how they work together to automate your workflows.
RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.
Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.
Integrating call recordings with your ticketing system allows for swift updates and accurate documentation. By automating the process, support teams can focus on resolving issues rather than documenting them. This integration ensures that every customer interaction is captured and reflected in the ticket, promoting efficiency and improving response times. Ultimately, this leads to elevated customer satisfaction and a more organized workflow.
