Microsoft Teams

Zoho Desk

Enhance Workflow with Channel Updates

Streamline support tasks with seamless updates. Automatically sync messages to tickets. Empower your team to resolve issues faster.

When this happens...

New Channel Message

Trigger new event when a new message is posted in a channel

automatically do this!

Update Ticket

Updates an existing ticket.

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Explore Triggers and Actions

New Channel Message

Trigger new event when a new message is posted in a channel

New Channel

Trigger new event when a new channel is created within a team

New Chat Message

Trigger new event when a new message is received in a chat

New Team Member

Trigger new event when a new member is added to a team

New Chat

Trigger new event when a new chat is created

New Team

Trigger new event when a new team is joined by the authenticated user

Add Ticket Attachment

Attaches a file to a ticket.

Create Contact

Creates a contact in your help desk portal.

Create Account

Creates an account in your help desk portal.

Add Ticket Comment

Adds a comment to a ticket.

Create Ticket

Creates a ticket in your helpdesk.

Find Contact

Searches for contacts in your help desk portal.

Find or Create Contact

Finds or create a contact.

Search Ticket

Searches for tickets in your help desk.

Send E-Mail Reply

Sends an email reply.

About the apps

Learn more about

Microsoft Teams

and

Zoho Desk

, and how they work together to automate your workflows.

About

Microsoft Teams

Microsoft Teams centralizes chat, meetings, and tasks, essential for support teams to streamline customer communication and enhance service delivery.

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About

Zoho Desk

Zoho Desk is a robust omnichannel service software essential for efficient customer support, streamlining communication and enhancing service delivery.

Similar integrations

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Why

Microsoft Teams

+

Zoho Desk

= Perfect Match

Integrating Microsoft Teams with Zoho Desk allows your support team to receive updates instantly. Whenever a new message is posted in Teams, a corresponding ticket in Zoho Desk is updated automatically, ensuring that no important information is missed. This workflow not only enhances communication among team members but also accelerates the resolution process, leading to higher customer satisfaction and efficient support operations.