Microsoft Teams

Freshservice

Automate Ticket Updates Instantly

Streamline your support workflows seamlessly. Transform channel messages into actionable tickets. Enhance response time and customer satisfaction.

When this happens...

New Channel Message

Trigger new event when a new message is posted in a channel

automatically do this!

Update Ticket

Update a ticket.

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Explore Triggers and Actions

New Channel Message

Trigger new event when a new message is posted in a channel

New Channel

Trigger new event when a new channel is created within a team

New Chat Message

Trigger new event when a new message is received in a chat

New Team Member

Trigger new event when a new member is added to a team

New Chat

Trigger new event when a new chat is created

New Team

Trigger new event when a new team is joined by the authenticated user

Create Ticket

Create a new ticket.

Create Solution Article

Create a solution article.

Delete Solution Article

Delete a solution article.

Get Solution Article

Get a solution article by ID.

List Solution Articles

List all solution articles.

Get Ticket

Get a ticket by ID.

List Solution Categories

List all solution categories.

Update Solution Article

Update a solution article.

Update Ticket

Update a ticket.

About the apps

Learn more about

Microsoft Teams

and

Freshservice

, and how they work together to automate your workflows.

About

Microsoft Teams

Microsoft Teams centralizes chat, meetings, and tasks, essential for support teams to streamline customer communication and enhance service delivery.

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About

Freshservice

Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.

Similar integrations

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Why

Microsoft Teams

+

Freshservice

= Perfect Match

Integrating Microsoft Teams with Freshservice allows for a seamless flow of communication and ticket management. By triggering ticket updates from new channel messages, support teams can reduce manual entry, ensuring that customer queries are addressed promptly. This high-value automation not only saves time but also boosts productivity, leading to faster resolution of issues and improved customer experience.