Microsoft Teams

RingCentral

Instant Contact Creation

Streamline your contact management process. Connect chats to your CRM effortlessly. Enhance communication efficiency with quick contact creation.

When this happens...

New Chat Message

Trigger new event when a new message is received in a chat

automatically do this!

Create Contact

Creates a user personal contact.

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Explore Triggers and Actions

New Channel Message

Trigger new event when a new message is posted in a channel

New Channel

Trigger new event when a new channel is created within a team

New Chat Message

Trigger new event when a new message is received in a chat

New Team Member

Trigger new event when a new member is added to a team

New Chat

Trigger new event when a new chat is created

New Team

Trigger new event when a new team is joined by the authenticated user

Get Message

Get message from the Message Store. See the API docs

Create Meeting

Creates a new meeting.

Make CallOut

Creates a new outbound call out session. See the API docs

Create Contact

Creates a user personal contact.

Send SMS

Creates and sends a new text message.

Download Recording

Gets a recording and downloads it to the /tmp directory.

About the apps

Learn more about

Microsoft Teams

and

RingCentral

, and how they work together to automate your workflows.

About

Microsoft Teams

Microsoft Teams centralizes chat, meetings, and tasks, essential for support teams to streamline customer communication and enhance service delivery.

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About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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Why

Microsoft Teams

+

RingCentral

= Perfect Match

In today’s fast-paced business environment, managing customer interactions efficiently is essential. By integrating Microsoft Teams with RingCentral, any new chat message can automatically trigger the creation of personal contacts. This not only saves significant time but also ensures that no crucial details are lost in the communication process, enhancing the overall responsiveness of your support teams.