Chat Message Converts to Issue

Transform chats into actionable tasks. Streamline your support workflows effortlessly. Enhance your team's response time.

When this happens...

New Chat Message

Trigger new event when a new message is received in a chat

automatically do this!

Create Issue

Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,

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Explore Triggers and Actions

New Channel Message

Trigger new event when a new message is posted in a channel

New Channel

Trigger new event when a new channel is created within a team

New Chat Message

Trigger new event when a new message is received in a chat

New Team Member

Trigger new event when a new member is added to a team

New Chat

Trigger new event when a new chat is created

New Team

Trigger new event when a new team is joined by the authenticated user

Update Comment

Updates a comment,

Update Issue

Updates an issue. A transition may be applied and issue properties updated as part of the edit,

About the apps

Learn more about

Microsoft Teams

and

Jira

, and how they work together to automate your workflows.

About

Microsoft Teams

Microsoft Teams centralizes chat, meetings, and tasks, essential for support teams to streamline customer communication and enhance service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

Microsoft Teams

+

Jira

= Perfect Match

With the integration of Microsoft Teams and Jira, every new chat message can be transformed into a critical issue, ensuring that no valuable conversation is overlooked. This connection eliminates manual data entry, allowing teams to focus on resolving problems faster. By automating the creation of issues or subtasks directly from chat interactions, organizations can enhance collaboration and speed up response times, ultimately leading to improved customer satisfaction and operational efficiency.