Microsoft Teams

Zoho Desk

Locate Contacts from Messages

Streamline your support workflow efficiently. Leverage chat messages to find contacts instantly. Enhance response times and reduce manual tasks.

When this happens...

New Chat Message

Trigger new event when a new message is received in a chat

automatically do this!

Find Contact

Searches for contacts in your help desk portal.

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Explore Triggers and Actions

New Channel Message

Trigger new event when a new message is posted in a channel

New Channel

Trigger new event when a new channel is created within a team

New Chat Message

Trigger new event when a new message is received in a chat

New Team Member

Trigger new event when a new member is added to a team

New Chat

Trigger new event when a new chat is created

New Team

Trigger new event when a new team is joined by the authenticated user

Add Ticket Attachment

Attaches a file to a ticket.

Create Contact

Creates a contact in your help desk portal.

Create Account

Creates an account in your help desk portal.

Add Ticket Comment

Adds a comment to a ticket.

Create Ticket

Creates a ticket in your helpdesk.

Find Contact

Searches for contacts in your help desk portal.

Find or Create Contact

Finds or create a contact.

Search Ticket

Searches for tickets in your help desk.

Send E-Mail Reply

Sends an email reply.

About the apps

Learn more about

Microsoft Teams

and

Zoho Desk

, and how they work together to automate your workflows.

About

Microsoft Teams

Microsoft Teams centralizes chat, meetings, and tasks, essential for support teams to streamline customer communication and enhance service delivery.

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About

Zoho Desk

Zoho Desk is a robust omnichannel service software essential for efficient customer support, streamlining communication and enhancing service delivery.

Similar integrations

No items found.

Why

Microsoft Teams

+

Zoho Desk

= Perfect Match

Integrating Microsoft Teams with Zoho Desk allows customer support agents to quickly find contact information directly from chat messages. This seamless connection minimizes the time spent switching between applications and improves overall efficiency in resolving customer inquiries. By automating the contact lookup process, support teams can focus on delivering quality assistance, ensuring faster resolutions, and enhancing the customer experience.