Microsoft Teams
Jira

Chat to Issue Comment Sync

Streamline issue tracking effortlessly. Enhance communication with instant comment listings. Make informed decisions rapidly.

When this happens...

New Chat Message
Trigger new event when a new message is received in a chat

-

automatically do this!

List Issue Comments
Lists all comments for an issue,

Explore Triggers and Actions

New Channel Message
Trigger new event when a new message is posted in a channel
New Channel
Trigger new event when a new channel is created within a team
New Chat Message
Trigger new event when a new message is received in a chat
New Team Member
Trigger new event when a new member is added to a team
New Chat
Trigger new event when a new chat is created
New Team
Trigger new event when a new team is joined by the authenticated user
Get Task
Gets the status of a long-running asynchronous task,
Get All Projects
Gets metadata on all projects,
Get Issue
Gets the details for an issue.
Get Transitions
Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,
Get User
Gets details of user,
Get Users
Gets details of a list of users.
List Issue Comments
Lists all comments for an issue,
Search Issues with JQL
Search for issues using JQL (Jira Query Language).
Transition Issue
Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

Microsoft Teams

and

Jira

, and how they work together to automate your workflows.

About

Microsoft Teams

Microsoft Teams centralizes chat, meetings, and tasks, essential for support teams to streamline customer communication and enhance service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

Microsoft Teams

+

Jira

= Perfect Match

Incorporating AI-driven automation between Microsoft Teams and Jira can significantly optimize your customer support workflow. By triggering an action whenever a new chat message is received, teams can instantly access all relevant comments associated with an issue. This seamless integration reduces the need for manual updates, enhances visibility, and speeds up resolution times, allowing teams to focus on more strategic tasks while keeping everyone aligned.

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