Automatically Transition Issues

Streamline your issue management process. Instantly update Jira when a new contact is created. Enhance support efficiency and resolution times.

When this happens...

New Contact Event (Instant)

Trigger new event when a new Contact is created

automatically do this!

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

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Explore Triggers and Actions

New Attachment Received (Instant)

Trigger new event when a new email containing one or more attachments arrives in a specified Microsoft Outlook folder.

New Contact Event (Instant)

Trigger new event when a new Contact is created

New Email Event (Instant)

Trigger new event when an email is received in specified folders.

Update Comment

Updates a comment,

Update Issue

Updates an issue. A transition may be applied and issue properties updated as part of the edit,

About the apps

Learn more about

Microsoft Outlook

and

Jira

, and how they work together to automate your workflows.

About

Microsoft Outlook

Microsoft Outlook centralizes email and calendars, crucial for support teams to streamline customer communication and enhance service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

Microsoft Outlook

+

Jira

= Perfect Match

Integrating a new contact event with Jira allows your team to automatically transition issues whenever a new contact is added. This direct linkage eliminates manual entry and potential delays, ensuring that issues are swiftly updated according to the latest contact information. With this automated workflow, customer support teams can focus on resolving customer queries faster, ultimately improving user satisfaction and driving productivity across departments.