Zoho Desk

Jira

Automate Issue Creation

Streamline your support processes efficiently. Enhance team collaboration by automating issue creation. Free up resources for more critical tasks.

When this happens...

New Contact

Trigger new event when a new contact is created.

automatically do this!

Create Issue

Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,

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Explore Triggers and Actions

New Ticket

Trigger new event when a new ticket is created.

Updated Article (Instant)

Trigger new event when an article is updated

New Updated Ticket

Trigger new event when a ticket is updated.

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

Zoho Desk

and

Jira

, and how they work together to automate your workflows.

About

Zoho Desk

Zoho Desk is a robust omnichannel service software essential for efficient customer support, streamlining communication and enhancing service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

Zoho Desk

+

Jira

= Perfect Match

Integrating Zoho Desk with Jira allows you to automate the creation of issues upon the addition of new contacts. This seamless connection not only reduces manual entry but also ensures that your support team is instantly aware of potential concerns. By eliminating repetitive tasks, your organization can focus on delivering exceptional customer experiences while maintaining agile project management through Jira.