Attach Files from Chats

Streamline your support process. Quickly add vital attachments. Enhance issue resolution efficiently.

When this happens...

New Conversation Started

Trigger new event when a new conversation is started for a user.

automatically do this!

Add Attachment To Issue

Adds an attachment to an issue,

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Explore Triggers and Actions

New Conversation Started

Trigger new event when a new conversation is started for a user.

New Message Received

Trigger new event when a new message is received in a conversation.

Add Attachment To Issue

Adds an attachment to an issue,

Add Comment To Issue

Adds a new comment to an issue,

Add Multiple Attachments To Issue

Adds multiple attachments to an issue.

Add Watcher To Issue

Adds a user as a watcher of an issue by passing the account ID of the user, For example, `5b10ac8d82e05b22cc7d4ef5`, If no user is specified the calling user is added.

Assign Issue

Assigns an issue to a user.

Create Custom Field Options (Context)

Create a context for custom field options.

Create Issue

Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,

Create Jira Version in project

Creates a project version.,

Delete Project

Deletes a project,

About the apps

Learn more about

Freshchat

and

Jira

, and how they work together to automate your workflows.

About

Freshchat

Freshchat is a versatile customer messaging platform offering live chat and AI chatbots to enhance customer support and engagement.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

Similar integrations

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Why

Freshchat

+

Jira

= Perfect Match

Integrating Freshchat with Jira allows support teams to seamlessly attach files to issues as soon as a new conversation begins. This automation eliminates delays, ensuring that all necessary information is readily available for swift problem resolution. By connecting customer interactions directly to issue tracking, teams can maintain a high level of service while reducing manual workload.