Freshchat
Jira

Comment on New Conversations

Streamline your support process. Instantly add comments to issues with each new conversation. Enhance communication and resolution times.

When this happens...

New Conversation Started
Trigger new event when a new conversation is started for a user.

-

automatically do this!

Add Comment To Issue
Adds a new comment to an issue,

Explore Triggers and Actions

New Conversation Started
Trigger new event when a new conversation is started for a user.
New Message Received
Trigger new event when a new message is received in a conversation.
Update Comment
Updates a comment,
Update Issue
Updates an issue. A transition may be applied and issue properties updated as part of the edit,

About the apps

Learn more about

Freshchat

and

Jira

, and how they work together to automate your workflows.

About

Freshchat

Freshchat is a versatile customer messaging platform offering live chat and AI chatbots to enhance customer support and engagement.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

Freshchat

+

Jira

= Perfect Match

Every new customer conversation can lead to valuable insights and updates in your project management system. By linking Freshchat with Jira, you ensure that relevant information is captured in real-time as conversations unfold. This integration significantly reduces manual input, keeping your teams aligned and empowering faster issue resolution for improved customer satisfaction.

Built by folks who built