Efficient Issue Search Automation

Streamline support resolutions effortlessly. Connect conversations to issue tracking seamlessly. Enhance productivity with AI-driven workflows.

When this happens...

New Conversation Started

Trigger new event when a new conversation is started for a user.

automatically do this!

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

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Explore Triggers and Actions

New Conversation Started

Trigger new event when a new conversation is started for a user.

New Message Received

Trigger new event when a new message is received in a conversation.

Add Attachment To Issue

Adds an attachment to an issue,

Add Comment To Issue

Adds a new comment to an issue,

Add Multiple Attachments To Issue

Adds multiple attachments to an issue.

Add Watcher To Issue

Adds a user as a watcher of an issue by passing the account ID of the user, For example, `5b10ac8d82e05b22cc7d4ef5`, If no user is specified the calling user is added.

Assign Issue

Assigns an issue to a user.

Create Custom Field Options (Context)

Create a context for custom field options.

Create Issue

Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,

Create Jira Version in project

Creates a project version.,

Delete Project

Deletes a project,

About the apps

Learn more about

Freshchat

and

Jira

, and how they work together to automate your workflows.

About

Freshchat

Freshchat is a versatile customer messaging platform offering live chat and AI chatbots to enhance customer support and engagement.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

Similar integrations

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Why

Freshchat

+

Jira

= Perfect Match

Integrating Freshchat with Jira allows support agents to automatically trigger a search for relevant issues using the JQL when a new conversation begins. This integration significantly reduces response times, enabling teams to address customer inquiries faster. By connecting these systems, organizations can eliminate manual workflows and improve their operational efficiency, ensuring that support agents have the necessary context right at their fingertips.