Streamline support resolutions effortlessly. Connect conversations to issue tracking seamlessly. Enhance productivity with AI-driven workflows.
When this happens...
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automatically do this!
Learn more about
Freshchat
and
Jira
, and how they work together to automate your workflows.
Freshchat is a versatile customer messaging platform offering live chat and AI chatbots to enhance customer support and engagement.
Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.
Integrating Freshchat with Jira allows support agents to automatically trigger a search for relevant issues using the JQL when a new conversation begins. This integration significantly reduces response times, enabling teams to address customer inquiries faster. By connecting these systems, organizations can eliminate manual workflows and improve their operational efficiency, ensuring that support agents have the necessary context right at their fingertips.
