Automate Issue Comments from Emails

Streamline your support workflow. Convert emails into actionable comments. Enhance collaboration effortlessly.

When this happens...

New Email Event (Instant)

Trigger new event when an email is received in specified folders.

automatically do this!

Add Comment To Issue

Adds a new comment to an issue,

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Explore Triggers and Actions

New Attachment Received (Instant)

Trigger new event when a new email containing one or more attachments arrives in a specified Microsoft Outlook folder.

New Contact Event (Instant)

Trigger new event when a new Contact is created

New Email Event (Instant)

Trigger new event when an email is received in specified folders.

Update Comment

Updates a comment,

Update Issue

Updates an issue. A transition may be applied and issue properties updated as part of the edit,

About the apps

Learn more about

Microsoft Outlook

and

Jira

, and how they work together to automate your workflows.

About

Microsoft Outlook

Microsoft Outlook centralizes email and calendars, crucial for support teams to streamline customer communication and enhance service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

Microsoft Outlook

+

Jira

= Perfect Match

Integrating Microsoft Outlook with Jira allows for an efficient response process. By triggering a comment addition in Jira upon receiving an email, teams can ensure no issue goes unnoticed. This integration eliminates manual entry, speeds up communication, and keeps all team members updated in real-time, leading to faster resolutions and improved customer satisfaction.