Microsoft Outlook

Zoho Desk

Automate Ticket Creation

Streamline support with automation. Transform emails into actionable tickets. Enhance response efficiency effortlessly.

When this happens...

New Email Event (Instant)

Trigger new event when an email is received in specified folders.

automatically do this!

Create Ticket

Creates a ticket in your helpdesk.

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Explore Triggers and Actions

New Attachment Received (Instant)

Trigger new event when a new email containing one or more attachments arrives in a specified Microsoft Outlook folder.

New Contact Event (Instant)

Trigger new event when a new Contact is created

New Email Event (Instant)

Trigger new event when an email is received in specified folders.

Add Ticket Attachment

Attaches a file to a ticket.

Create Contact

Creates a contact in your help desk portal.

Create Account

Creates an account in your help desk portal.

Add Ticket Comment

Adds a comment to a ticket.

Create Ticket

Creates a ticket in your helpdesk.

Find Contact

Searches for contacts in your help desk portal.

Find or Create Contact

Finds or create a contact.

Search Ticket

Searches for tickets in your help desk.

Send E-Mail Reply

Sends an email reply.

About the apps

Learn more about

Microsoft Outlook

and

Zoho Desk

, and how they work together to automate your workflows.

About

Microsoft Outlook

Microsoft Outlook centralizes email and calendars, crucial for support teams to streamline customer communication and enhance service delivery.

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About

Zoho Desk

Zoho Desk is a robust omnichannel service software essential for efficient customer support, streamlining communication and enhancing service delivery.

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Why

Microsoft Outlook

+

Zoho Desk

= Perfect Match

Efficiently manage customer inquiries by automating ticket creation from received emails. This integration ensures that every email in specified folders triggers the creation of a support ticket in your helpdesk system, reducing the manual workload for your team. By using this automation, you can significantly improve response times and resolutions, allowing your support agents to focus on more complex issues while enhancing overall customer satisfaction.