RingCentral
Jira

Streamlined Issue Assignment

Automatically assign issues as new events occur. Enhance response times with real-time notifications. Transform your support workflow today.

When this happens...

New Event (Instant)
Trigger new event for each notification from RingCentral of a specified type

-

automatically do this!

Assign Issue
Assigns an issue to a user.

Explore Triggers and Actions

New Voicemail Message (Instant)
Trigger new event when a new voicemail message is received
Get Task
Gets the status of a long-running asynchronous task,
Get All Projects
Gets metadata on all projects,
Get Issue
Gets the details for an issue.
Get Transitions
Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,
Get User
Gets details of user,
Get Users
Gets details of a list of users.
List Issue Comments
Lists all comments for an issue,
Search Issues with JQL
Search for issues using JQL (Jira Query Language).
Transition Issue
Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

Integrating RingCentral with Jira allows teams to effortlessly assign issues based on real-time notifications. Each notification from RingCentral can trigger instant action, automatically assigning the relevant issue to a designated user in Jira. This process not only reduces manual oversight but also speeds up resolution times, ensuring that customer inquiries are addressed more swiftly and effectively. By bridging communication and project management tools, organizations can enhance their operational efficiency and improve overall customer...

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