Streamlined Comment Tracking

Effortlessly track comments on issues. React instantly to events that matter. Elevate your support experience with seamless integration.

When this happens...

New Event (Instant)

Trigger new event for each notification from RingCentral of a specified type

automatically do this!

List Issue Comments

Lists all comments for an issue,

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

Integrating RingCentral with Jira allows teams to automate the tracking of issue comments triggered by new events. Each notification from RingCentral prompts an automatic listing of all associated comments in Jira, ensuring that teams have immediate access to relevant discussions. This integration eliminates manual searches, reduces response times, and enhances collaboration within support workflows, ultimately leading to quicker resolutions and a more efficient customer support experience.