Streamlined Comment Tracking

Effortlessly track comments on issues. React instantly to events that matter. Elevate your support experience with seamless integration.

When this happens...

New Event (Instant)

Trigger new event for each notification from RingCentral of a specified type

automatically do this!

List Issue Comments

Lists all comments for an issue,

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Add Attachment To Issue

Adds an attachment to an issue,

Add Comment To Issue

Adds a new comment to an issue,

Add Multiple Attachments To Issue

Adds multiple attachments to an issue.

Add Watcher To Issue

Adds a user as a watcher of an issue by passing the account ID of the user, For example, `5b10ac8d82e05b22cc7d4ef5`, If no user is specified the calling user is added.

Assign Issue

Assigns an issue to a user.

Create Custom Field Options (Context)

Create a context for custom field options.

Create Issue

Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,

Create Jira Version in project

Creates a project version.,

Delete Project

Deletes a project,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

Integrating RingCentral with Jira allows teams to automate the tracking of issue comments triggered by new events. Each notification from RingCentral prompts an automatic listing of all associated comments in Jira, ensuring that teams have immediate access to relevant discussions. This integration eliminates manual searches, reduces response times, and enhances collaboration within support workflows, ultimately leading to quicker resolutions and a more efficient customer support experience.