Jira
Freshservice

Streamlined Ticket Retrieval

Automate your ticket management seamlessly. Enhance response times with real-time updates. Transform your support workflow efficiency.

When this happens...

New Event
Trigger new event when an event with subscribed event source triggered,

-

automatically do this!

Get Ticket
Get a ticket by ID.

Explore Triggers and Actions

New Issue Updated Event (Instant)
Trigger new event when an issue is updated. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.
New Event
Trigger new event when an event with subscribed event source triggered,
New Issue Created Event (Instant)
Trigger new event when an issue is created. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.
New Issue Deleted Event (Instant)
Trigger new event when an issue is deleted. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.
Create Ticket
Create a new ticket.
Create Solution Article
Create a solution article.
Delete Solution Article
Delete a solution article.
Get Solution Article
Get a solution article by ID.
List Solution Articles
List all solution articles.
Get Ticket
Get a ticket by ID.
List Solution Categories
List all solution categories.
Update Solution Article
Update a solution article.
Update Ticket
Update a ticket.

About the apps

Learn more about

Jira

and

Freshservice

, and how they work together to automate your workflows.

About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

Similar integrations
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About

Freshservice

Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.

Similar integrations
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Why

Jira

+

Freshservice

= Perfect Match

Integrating Jira and Freshservice enhances your team's ability to manage support tickets effectively. By automating the ticket retrieval process, you reduce manual efforts, allowing support agents to focus on resolving customer issues promptly. This integration not only speeds up response times but also improves overall customer satisfaction by ensuring that every event triggers a precise, timely ticket action. Elevate your customer support operations with this high-value automation that bridges critical workflows.

Built by folks who built