Jira
Freshservice

Automate Ticket Updates Seamlessly

Streamline your support process. Effortlessly update tickets with new events. Enhance team responsiveness.

When this happens...

New Event
Trigger new event when an event with subscribed event source triggered,

-

automatically do this!

Update Ticket
Update a ticket.
Get StartedSee Ayudo in action

Explore Triggers and Actions

Triggers
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Actions
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New Issue Updated Event (Instant)
Trigger new event when an issue is updated. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.
New Event
Trigger new event when an event with subscribed event source triggered,
New Issue Created Event (Instant)
Trigger new event when an issue is created. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.
New Issue Deleted Event (Instant)
Trigger new event when an issue is deleted. Note that Jira supports only one webhook, if more sources are needed please use `New Event` source and select multiple events.
Create Ticket
Create a new ticket.
Create Solution Article
Create a solution article.
Delete Solution Article
Delete a solution article.
Get Solution Article
Get a solution article by ID.
List Solution Articles
List all solution articles.
Get Ticket
Get a ticket by ID.
List Solution Categories
List all solution categories.
Update Solution Article
Update a solution article.
Update Ticket
Update a ticket.

About the apps

Learn more about

Jira

and

Freshservice

, and how they work together to automate your workflows.

About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

Similar integrations
No items found.

About

Freshservice

Freshservice is a cloud-based IT Service Management solution, designed to simplify IT operations and enhance service delivery.

Similar integrations
No items found.

Why

Jira

+

Freshservice

= Perfect Match

Integrating Jira and Freshservice allows you to automate ticket updates based on new events. This integration enhances efficiency by reducing manual entry and enabling your support team to act faster on customer inquiries. By connecting these platforms, you can ensure that tickets are consistently updated with the latest information, improving resolution time and promoting a more effective support workflow.

Popular App Usecases

Sync Deleted Issues to Updates
Automatically update item names with every issue deletion.
Automate Contact Creation from Issues
Instantly generate new contacts when issues arise.
Quickly Identify Contacts
Instantly locate the right contacts for new issues.
Streamline Contact Management
Automatically update contacts when issues are deleted.
Streamline Support Contact Creation
Automatically create contacts from issue updates.
Streamline Task Management
Automatically generate subitems when issues are removed.
Quickly Attach Files to Tickets
Instantly attach files to tickets upon issue creation.
Automate Event Creation Seamlessly
Synchronize events between project management and calendar tools.
Optimize Customer Issue Resolution
Instantly search for customers upon issue updates.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

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