Automate Call Attachments

Streamline your support workflows effortlessly. Integrate calls with issue management seamlessly. Enhance resolution times with automatic attachments.

When this happens...

New Inbound Call (Instant)

Trigger new event on each incoming call

automatically do this!

Add Attachment To Issue

Adds an attachment to an issue,

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Add Attachment To Issue

Adds an attachment to an issue,

Add Comment To Issue

Adds a new comment to an issue,

Add Multiple Attachments To Issue

Adds multiple attachments to an issue.

Add Watcher To Issue

Adds a user as a watcher of an issue by passing the account ID of the user, For example, `5b10ac8d82e05b22cc7d4ef5`, If no user is specified the calling user is added.

Assign Issue

Assigns an issue to a user.

Create Custom Field Options (Context)

Create a context for custom field options.

Create Issue

Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,

Create Jira Version in project

Creates a project version.,

Delete Project

Deletes a project,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

Integrating incoming calls with issue management systems allows support teams to attach important call-related information directly to relevant tickets. This automation reduces manual data entry, minimizes delays in issue resolution, and ensures that all critical information is readily accessible. By linking voice interactions with the issue tracking process, teams can improve their response times and provide customers with a better overall experience, ultimately enhancing operational efficiency and satisfaction.