RingCentral
Jira

Streamlined Call Issue Assignment

Transform incoming calls into actionable tasks. Enhance your support team's efficiency. Empower swift resolutions with every call.

When this happens...

New Inbound Call (Instant)
Trigger new event on each incoming call

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automatically do this!

Assign Issue
Assigns an issue to a user.

Explore Triggers and Actions

New Voicemail Message (Instant)
Trigger new event when a new voicemail message is received
Get Task
Gets the status of a long-running asynchronous task,
Get All Projects
Gets metadata on all projects,
Get Issue
Gets the details for an issue.
Get Transitions
Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,
Get User
Gets details of user,
Get Users
Gets details of a list of users.
List Issue Comments
Lists all comments for an issue,
Search Issues with JQL
Search for issues using JQL (Jira Query Language).
Transition Issue
Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

By integrating RingCentral with Jira, you can seamlessly manage customer support workflows. Each new inbound call triggers an immediate action that assigns relevant issues to the responsible team member. This process minimizes the need for manual intervention, allowing your support staff to focus on resolving customer queries faster and more effectively, ultimately resulting in improved customer satisfaction and operational efficiency.

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