RingCentral
Azure OpenAI

Categorize Calls Instantly

Transform your call handling process. Automate classification of inquiries. Streamline your customer support workflow.

When this happens...

New Inbound Call (Instant)
Trigger new event on each incoming call

-

automatically do this!

Classify Items Into Categories
Classify items into specific categories.
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Explore Triggers and Actions

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Actions
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New Call Recording
Trigger new events when a call recording is created
New Missed Inbound Call (Instant)
Trigger new event each time an incoming call is missed
New Event (Instant)
Trigger new event for each notification from RingCentral of a specified type
New Inbound Call (Instant)
Trigger new event on each incoming call
New Inbound Fax (Instant)
Trigger new event on each incoming fax
New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type
New Inbound SMS (Instant)
Trigger new event on each incoming SMS
New Outbound Call (Instant)
Trigger new event on each outgoing call
New Outbound Message Event (Instant)
Trigger new event for each outbound message event. This only includes the event, not the actual message.
Chat
Create completions for chat messages with the GPT-35-Turbo and GPT-4 models.
Translate Text
Translate text from one language to another.
Classify Items Into Categories
Classify items into specific categories.
Create Image
Creates an image given a prompt, and returns a URL to the image.
Summarize
Summarizes a text message with the GPT-35-Turbo and GPT-4 models.

About the apps

Learn more about

RingCentral

and

Azure OpenAI

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Azure OpenAI

Azure OpenAI offers advanced language models and generative AI, empowering businesses with robust AI capabilities for diverse applications.

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Why

RingCentral

+

Azure OpenAI

= Perfect Match

Integrating RingCentral with Azure OpenAI allows businesses to harness the power of AI for immediate call classification. Each incoming call triggers the system to categorize inquiries based on predefined criteria, enhancing overall efficiency. This automation eliminates manual sorting, accelerates response times, and ensures that your customer support team can focus on resolving issues rather than organizing them, leading to a significant boost in productivity and customer satisfaction.

Popular App Usecases

Instant Message to Contact Creation
Automatically create contacts from outbound messages.
Efficient Contact Management
Easily manage your contacts after sending messages.
Streamlined Contact Management
Automatically delete contacts upon receiving an outbound message event.
Call-Driven Item Naming
Effortlessly rename items based on your calls.
Missed Call Task Retrieval
Quickly access your tasks after an inbound call is missed.
Streamlined Missed Call Tracking
Transform missed calls into actionable tasks for your team.
Comment on Missed Calls
Automatically update issues when calls go unanswered.
SMS to Item Retrieval
Automatically retrieve relevant items from your database.
Streamlined Contact Updates
Automatically synchronize messages with contact details.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

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