Resolve Calls with Issue Details

Streamline your customer support workflow. Automatically fetch issue details on each call. Enhance efficiency and resolution times.

When this happens...

New Inbound Call (Instant)

Trigger new event on each incoming call

automatically do this!

Get Issue

Gets the details for an issue.

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Add Attachment To Issue

Adds an attachment to an issue,

Add Comment To Issue

Adds a new comment to an issue,

Add Multiple Attachments To Issue

Adds multiple attachments to an issue.

Add Watcher To Issue

Adds a user as a watcher of an issue by passing the account ID of the user, For example, `5b10ac8d82e05b22cc7d4ef5`, If no user is specified the calling user is added.

Assign Issue

Assigns an issue to a user.

Create Custom Field Options (Context)

Create a context for custom field options.

Create Issue

Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,

Create Jira Version in project

Creates a project version.,

Delete Project

Deletes a project,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

Integrating RingCentral with Jira allows your support team to promptly access issue details whenever a new inbound call is received. By triggering an event on each call, the system fetches relevant information instantly, eliminating the time spent searching for issues manually. This seamless connection not only speeds up the resolution process but also ensures that agents have all necessary context at their fingertips, ultimately elevating customer satisfaction and operational efficiency.