Streamline Call Issue Resolution

Enhance your support workflow with instant issue retrieval. Reduce downtime and improve customer satisfaction. Seamlessly connect calls to issue tracking.

When this happens...

New Inbound Call (Instant)

Trigger new event on each incoming call

automatically do this!

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

Integrating inbound calls with JIRA’s issue search through JQL empowers teams to respond immediately to customer inquiries. With each new call, relevant issues are automatically fetched, allowing support agents to access essential information without delay. This automation minimizes manual effort and fosters faster resolutions, leading to improved customer experiences and operational efficiency.