Enhance your support workflow with instant issue retrieval. Reduce downtime and improve customer satisfaction. Seamlessly connect calls to issue tracking.
When this happens...
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automatically do this!
Learn more about
RingCentral
and
Jira
, and how they work together to automate your workflows.
RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.
Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.
Integrating inbound calls with JIRA’s issue search through JQL empowers teams to respond immediately to customer inquiries. With each new call, relevant issues are automatically fetched, allowing support agents to access essential information without delay. This automation minimizes manual effort and fosters faster resolutions, leading to improved customer experiences and operational efficiency.
