RingCentral
Jira

Streamline Call Issue Tracking

Optimize your support workflows. Elevate issue management efficiency. Achieve faster resolutions with automation.

When this happens...

New Inbound Call (Instant)
Trigger new event on each incoming call

-

automatically do this!

Transition Issue
Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,
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Explore Triggers and Actions

Triggers
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Actions
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New Call Recording
Trigger new events when a call recording is created
New Missed Inbound Call (Instant)
Trigger new event each time an incoming call is missed
New Event (Instant)
Trigger new event for each notification from RingCentral of a specified type
New Inbound Call (Instant)
Trigger new event on each incoming call
New Inbound Fax (Instant)
Trigger new event on each incoming fax
New Inbound Message Event (Instant)
Trigger new event for each status change of inbound messages of a specific type
New Inbound SMS (Instant)
Trigger new event on each incoming SMS
New Outbound Call (Instant)
Trigger new event on each outgoing call
New Outbound Message Event (Instant)
Trigger new event for each outbound message event. This only includes the event, not the actual message.
Add Attachment To Issue
Adds an attachment to an issue,
Add Comment To Issue
Adds a new comment to an issue,
Add Multiple Attachments To Issue
Adds multiple attachments to an issue.
Add Watcher To Issue
Adds a user as a watcher of an issue by passing the account ID of the user, For example, `5b10ac8d82e05b22cc7d4ef5`, If no user is specified the calling user is added.
Assign Issue
Assigns an issue to a user.
Create Custom Field Options (Context)
Create a context for custom field options.
Create Issue
Creates an issue or, where the option to create subtasks is enabled in Jira, a subtask,
Create Jira Version in project
Creates a project version.,
Delete Project
Deletes a project,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

Similar integrations
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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

Similar integrations
No items found.

Why

RingCentral

+

Jira

= Perfect Match

By connecting RingCentral with Jira, this integration allows teams to seamlessly transition issues as incoming calls are received. This automation eliminates manual data entry and ensures crucial information is immediately updated in your issue-tracking system. As a result, support staff can focus on resolving customer concerns faster, improving overall service quality and customer satisfaction while streamlining operations.

Popular App Usecases

Streamline Customer Query Resolution
Quickly retrieve customer details from messages.
Instant Contact Syncing
Automatically gather contacts from new inbound messages.
Efficient Ticket Updates
Automatically keep tickets updated with every call received.
Streamline Task Creation via SMS
Automatically create tasks from SMS messages for better project workflow.
Streamline Message Handling
Manage issue comments efficiently with real-time notifications.
Instant Ticket Creation from Calls
Automatically create tickets on incoming calls.
Streamline Call Handling Process
Remove contacts from workflows seamlessly after calls.
Instant Contact Creation
Automatically create contacts from inbound calls.
Instant Contact Creation
Create contacts instantly when receiving calls.

Built by folks who built

AI That Works for Support Teams

From voice to workflows, see Ayudo in action.

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