Streamline Call Issue Tracking

Optimize your support workflows. Elevate issue management efficiency. Achieve faster resolutions with automation.

When this happens...

New Inbound Call (Instant)

Trigger new event on each incoming call

automatically do this!

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

By connecting RingCentral with Jira, this integration allows teams to seamlessly transition issues as incoming calls are received. This automation eliminates manual data entry and ensures crucial information is immediately updated in your issue-tracking system. As a result, support staff can focus on resolving customer concerns faster, improving overall service quality and customer satisfaction while streamlining operations.