Effortless Attachment Management

Streamline your support workflows effortlessly. Enhance issue tracking with instant attachments. Ensure better resolution with improved communication.

When this happens...

New Inbound Message Event (Instant)

Trigger new event for each status change of inbound messages of a specific type

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Add Attachment To Issue

Adds an attachment to an issue,

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Explore Triggers and Actions

New Voicemail Message (Instant)

Trigger new event when a new voicemail message is received

Get Task

Gets the status of a long-running asynchronous task,

Get All Projects

Gets metadata on all projects,

Get Issue

Gets the details for an issue.

Get Transitions

Gets either all transitions or a transition that can be performed by the user on an issue, based on the issue's status,

Get User

Gets details of user,

Get Users

Gets details of a list of users.

List Issue Comments

Lists all comments for an issue,

Search Issues with JQL

Search for issues using JQL (Jira Query Language).

Transition Issue

Performs an issue transition and, if the transition has a screen, updates the fields from the transition screen,

About the apps

Learn more about

RingCentral

and

Jira

, and how they work together to automate your workflows.

About

RingCentral

RingCentral offers a complete cloud communications platform crucial for efficient customer support, enhancing communication and service delivery.

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About

Jira

Jira is the leading agile project management tool that empowers teams to effectively plan, track, and support software development with confidence and precision.

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Why

RingCentral

+

Jira

= Perfect Match

Integrating RingCentral with Jira enables you to automatically attach relevant files to support issues as soon as you receive an inbound message. This integration allows support teams to manage communications more effectively, ensuring that every detail is captured and associated with the right issue. By automating this process, you can reduce manual tasks, speed up resolution times, and improve overall customer satisfaction. Say goodbye to the hassle of searching for attachments and let automation handle it seamlessly.